Question 1

How do I upload an image or video?

Accepted Answer

Sign in, choose your plan, then use the upload area to drag and drop your files or browse from your device. TruepixID guides you step by step as you upload.

Question 2

What happens after I upload my files?

Accepted Answer

TruepixID creates a tamper-evident timestamp and cryptographic hash, stores a protected copy of the artifact for limited retention, and generates an Authentication Receipt that can be downloaded or shared.

Question 3

Is my content stored permanently?

Accepted Answer

No. Artifacts are retained for a limited period based on the selected plan and then deleted. Authentication Receipts remain as a permanent record of the media integrity record.

Question 4

How do credits work?

Accepted Answer

Each successful media integrity record consumes one credit. Credits last 12 months.

Question 5

How do I contact support?

Accepted Answer

TruepixID Support is available Monday through Friday from 9:00 AM to 6:00 PM Pacific Time. For assistance, email support@truepixid.com. TruepixID aims to respond within 48 hours, excluding holidays, and often sooner.

Frequently Asked Questions

Frequently Asked Questions