Question 1

How do I upload an image or video?

Accepted Answer

Sign in, choose your plan, then use the upload area to drag and drop your files or browse from your device. TruepixID guides you step by step as you upload.

Question 2

What happens after I upload my files?

Accepted Answer

TruepixID creates a receipt-backed Integrity Record with timestamp, cryptographic hash, Trust Intelligence signals, and Business Decision Intelligence guidance, stores a protected copy of the artifact for limited retention, and generates an Authentication Receipt that can be downloaded or shared.

Question 3

Why did TruepixID change my file name?

Accepted Answer

TruepixID may display a system-generated artifact name instead of the original uploaded file name. This is intentional for security, privacy, and integrity reasons. System-generated names help prevent filename collisions, avoid exposing personal details that may appear in original filenames, and make each artifact easier to track through a controlled integrity record. Media can still be matched using the Artifact ID, display hash, Source SHA256, Artifact SHA256, timestamp, and Authentication Receipt ID. The original filename is not the source of trust; the integrity record is.

Question 4

Is my content stored permanently?

Accepted Answer

No. Artifacts are retained for a limited period based on the selected plan and then deleted. Authentication Receipts and minimal integrity verification records may remain available during the applicable verification-retention period.

Question 5

Why might the receipt location be different from where I captured the photo or video?

Accepted Answer

The location shown on a receipt is the browser/device-reported upload session location. It may be different from where the photo or video was originally captured, especially if the file was captured earlier and uploaded later from another town or location. This does not invalidate the Integrity Record. It explains the location context available at processing time and why review may be helpful.

Question 6

How do credits work?

Accepted Answer

Each completed Integrity Record consumes one credit. Credits last 12 months.

Question 7

How do I contact support?

Accepted Answer

TruepixID Support is available Monday through Friday from 9:00 AM to 6:00 PM Pacific Time. For assistance, email support@truepixid.com. TruepixID aims to respond within 48 hours, excluding holidays, and often sooner.

Frequently Asked Questions

Frequently Asked Questions